IDriveSync Support - 1 866 748 0555

Frequently Asked Questions

 

 

How do I share files / folders with my friends / associates?

For Windows:

Share files / folders using IDriveSync Explorer interface:

  1. Select and right-click on the file / folder that you wish to share.
  2. From the menu displayed, select IDriveSync > Share this file (or 'Share this folder').
  3. The IDriveSync web interface is displayed.
  4. Enter the email addresses of your friends / associates to share files / folders.
  5. Set the share permissions (Can View / Can Edit) and click the 'Send Email' button.
Share - Explorer interface

Note: Similarly, you can also share files using IDriveSync Advanced interface.

For Mac:

Share files using IDriveSync Explorer interface:

  1. Select the file / folder that you want to share and click on the Finder Interface.
  2. From the menu displayed, click on 'Share this file' (or 'Share this folder').
  3. The IDriveSync web interface is displayed.
  4. Enter the email addresses of your friends / associates to share files / folders.
  5. Set the share permissions (Can View / Can Edit) and click the 'Send Email' button.
Share - Explorer interface

 

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Can I share files / folders in my IDriveSync account using a web browser?

Yes, you can share files / folders via the web.

Steps:

  1. Login to your IDriveSync account via any web browser. By default, all your synced files / folders are listed.
  2. Select 'Share' option from the menu for corresponding file / folder.
  3. Provide valid email address(es) or import contacts from your address book.
  4. Set permissions to the file / folder by selecting 'Can View' or 'Can Edit'. If you select 'Can View', your associate will only be able to view the shared file. If you select 'Can Edit', your associate will be able to edit the shared file.
  5. Click the 'Send Email' button to email the share link to your associates.
IDriveSync - Share

To view the files / folders shared with them, the recipient has to click on the share link received via email and login with their IDriveSync account credentials through the web interface.

Note: Do not delete or move the shared files / folders after sending the email. You can share a file / folder to 50 accounts.

 

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I have shared a file with my associate. Is it possible to cancel the share?

Yes, you can cancel the share of a particular file / folder.

Steps:

  1. Log into your IDriveSync account via any browser.
  2. Click on the 'Share' tab.
  3. Click on 'Files shared by me' tab to view all files shared by you.
  4. Select 'Share Details' option from the menu for the corresponding file / folder. Alternatively, you can view share details from ‘My files’ tab.
  5. IDriveSync - Share Status
  6. Select icon adjacent to an email address to cancel the share with your associate.

To cancel the share with all your associates, click the ‘Unshare All’ button.

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My files are getting synced but I am unable to share them. Why?

In case you have set a private encryption key during signup, you will not be able to share files and folders with your associates.

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Can I view the files / folders I have shared till date?

Yes, you can view files / folders you have shared till date.

Steps

  1. Log into your IDriveSync account via any browser.
  2. Click on the 'Share' tab.
  3. Click on 'Files shared by me' tab to view all files shared by you.
  4. Select 'Share Details' option from the menu for the corresponding file / folder. Alternatively, you can view share details from 'My files' tab.
  5. Details of the shared file / folder like email address, share status and access rights are listed.
    IDriveSync - Share

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How do I view the files / folders shared with me?

To view files / folders shared with you via the web interface:

  1. Click on the share link received via email.
  2. Login to your IDriveSync account. If you don’t have an account, sign up for a new IDriveSync account.
  3. By default, the 'Files Shared with me' tab is displayed, to view and download the shared files.
IDriveSync - Access via web

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If I accept a shared file / folder, does it impact my quota?

Yes, the shared file / folder is synced to your computer and will occupy storage space, however, you can reduce the bandwidth usage. For this, go to 'Preferences' and select the option 'LAN Sync'. This option will enable IDriveSync servers to download the latest version of a file / folder from the local area network (if available), thereby avoiding direct downloads from the servers and minimizing bandwidth usage.

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What happens if two people modify the shared file at a go?

The IDriveSync application syncs the latest version of a file. However, it is recommended that associates do not work on the file simultaneously.

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